Gulftainer Marks Key Milestone with Successful Implementation of MACH Terminal Operating System
New system to enhance company’s operational excellence in terminal management, customer service
Gulftainer, the world’s largest privately owned independent port operator, has announced the successful implementation of a state-of-the-art Marine and Container Handling (MACH) Terminal Operating System (TOS), marking a major technology upgrade for the company.
MACH is an advanced industry-proven software used by port operators across the world. The new TOS upgrade is set to significantly enhance Gulftainer’s operating processes and customer service function through optimising job orders, vehicle routing processes for container pick-up and delivery as well as the management of un-laden travel distances within the terminal. The resulting efficiency of key operational processes will allow Gulftainer to boost terminal productivity, improve service quality, enabling the company to identify and solve problems before they occur.
Gulftainer is rolling out the MACH TOS across its terminals in the UAE in a phased manner in collaboration with Tata Consultancy Services (TCS). The first full implementation took place at Sharjah Container Terminal (SCT). Almost 1000 employees and customers received end-user training and User Acceptance Training, with outstanding results being registered.
K Raghunathan, Head of the Ports and Cargo Business at TCS India, said: “TCS has significant experience working with port operators around the world to roll out this type of product and I am delighted to confirm that the MACH roll out at the Sharjah Container Terminal (SCT) has been the most successful implementation of any we’ve facilitated globally. The system went live on its scheduled date with no glitches at all. This is a remarkable feat by the Terminal. We are very excited to continue our partnership on this journey of innovation and digital transformation.”
Speaking on the achievement, Flemming Dalgaard, CEO of Gulftainer, said: “I am delighted with the achievements of everyone at SCT. Pulling together as one to complete the go-live in such a way speaks volumes about the team we have on site. With the implementation of MACH TOS, Gulftainer reiterates its continued commitment to improving its operational systems and enhancing customer experience. This step is a key milestone in our information technology transformation strategy.”
For his part, Steve Ogden, Group Port Operations Director at Gulftainer, said: “With the TOS at the heart of terminal operations across the board, MACH will play a crucial role in boosting our overall performance. The system will enhance efficiency and productivity while adding substantial value for our customers. Most importantly, container ships arriving at our ports will benefit from the considerable reduction in waiting times that comes with synchronised operations. We look forward to the roll-out of MACH at our Khorfakkan Container Terminal (KCT), where Super-User training is currently underway and commend our entire team at Gulftainer for their interest and effort at understanding how the new system can improve their areas of operation.”